Terms & Conditions
All purchases may be returned for store credit only within 14 days of purchase, excluding custom design, specialty orders and sale items. Custom design, specialty orders and sale items are final sale.
Custom Designs/Special Orders
We take pride in our jewelry creations that are specially designed for each one of our customers. Each piece is designed & produced with our full attention & care from the initial consultation, down to the final detail & delivery. All Custom Design & Special Orders (engraving, personalized designs, engagement rings, wedding bands, re-designs), are final sale. The price of a Custom Design/Redesign is based upon: material, stone sourcing & selection, design, manufacturing & consultation time. After agreed direction & pursuit of material, project is considered approved & final; we cannot accept cancellations, returns, nor exchanges. All orders require a 50% deposit (in some instances, additional payment may be required, depending on complexity of design) to begin manufacturing; with final payment required at final transaction with customer.
Custom Design/Special Orders can take between 4-6 weeks to complete/fulfill, depending on the design and merchandise request. Please inspect your Custom/Redesign Order upon receipt. If any final merchandise is delivered with any damages, please notify us within 10 business days to address any repairs.
For Out Of Stock / Special Orders purchased online and in-store, delivery of merchandise will vary, depending on the availability of stock and vendor’s location. Merchandise can take between 4 - 6 weeks to fulfill and ship. Once we receive a customer’s order, we will send a confirmation email with product order & shipping details, including tracking information. Please see shipping information below for our shipping process.
All merchandise shipments within the US are sent via USPS Priority Mail with estimated arrival time of 2-3 days. All merchandise will be sent with a tracking # for your convenience. For international shipping, cost for USPS International Mail will be an additional charge & applied to your order. The international shipping rate will vary depending on shipping selection, weight & destination. Please take into consideration that international packages may require to pass through customs which can potentially delay the estimated shipping time-frame. Please keep track of your package to maintain up-to-date on your package status. Once we ship out your order, we will send you an email with your order’s details and shipping information, including the tracking number.